Dear Valued Client,
As shared previously, our hosting platform upgrade is well underway — many accounts have already been moved onto the new environment, with the remaining phases completing this month.
This initiative forms part of our continued investment in building a faster, more secure, and more resilient hosting platform while ensuring we continue delivering long-term value to our customers.
Our hosting services have long been powered by the cPanel control panel. However, over the last several years, cPanel has adopted a licensing model that has seen recurring annual price increases. This has continually placed pressure on hosting providers to pass those costs on to customers year after year - a business model that we do not believe best serves our clients.
At HostPinnacle, we believe hosting should be built on predictable and sustainable pricing, allowing us to continue investing where it matters most: modern infrastructure, enhanced security, improved performance, and exceptional customer support, rather than continually absorbing or passing on increasing software licensing costs.
As part of this long-term strategy, customer hosting accounts are being transitioned to our next-generation hosting platform powered by DirectAdmin. DirectAdmin has a significantly lighter system footprint than our previous panel, meaning more server resources are dedicated to your websites and applications rather than system overhead. It also offers a clean, modern management interface. This transition is complemented by broader infrastructure enhancements — including upgraded hardware, advanced security hardening, and performance-optimized web servers — designed to improve speed, reliability, and long-term scalability, while keeping our services affordably priced.
While the control panel itself is changing, everything powering your websites stays the same. LiteSpeed Web Server, PHP, MariaDB/MySQL, Python and Node.js environments, email, DNS, and SSL certificates all continue to run exactly as they do today — ensuring a stable, familiar environment without interruption to your live websites during the upgrade.
What this means for you:
- A modern hosting platform designed for long-term stability and sustainability.
- LiteSpeed Web Server remains standard on all shared hosting servers — as it always has been at HostPinnacle, at no extra cost — delivering faster websites out of the box.
- Enhanced platform security with AI-powered malware scanning, intrusion detection and prevention, and WordPress virtual patching through Imunify360—helping protect your website against newly disclosed vulnerabilities while you schedule updates to WordPress core, plugins, or themes.
- JetBackup self-service backups and restores, including ability to restore at the WordPress-level.
- Softaculous with hundreds of one-click application installers.
- An AI-powered Website Builder capable of creating professional websites in seconds.
- Built-in website import tools allowing compatible websites to be cloned or migrated from remote hosts in just a few minutes.
- The same hosting package resources you currently enjoy, enhanced with a more modern platform designed to scale efficiently with evolving workloads and future requirements.
- Infrastructure designed to support faster-loading websites, stronger Core Web Vitals, and improved visibility in both traditional search engines and emerging AI-powered search experiences.
- Your website content, databases, and email messages are transferred exactly as they are — nothing needs to be rebuilt, reconfigured, or reinstalled. Your login and email credentials remain unchanged. This isn't a change to your hosting environment; it's an upgrade to the platform that manages it.
Our engineering team continues to perform migrations carefully on a server-by-server basis to minimize disruption. Most customers experience little to no interruption during the migration, and we continue to monitor each migration closely to ensure a smooth transition.
If your account has not yet been upgraded, you will receive a notification before your scheduled upgrade, and a confirmation once it's complete. Should any action be required on your side, we will provide clear step-by-step instructions.
If you experience any interruption or difficulty, our technical support team is on standby throughout the rollout. You can reach us via our support desk at https://www.hostpinnacle.co.ke/clients/submitticket.php or by emailing support@hostpinnacle.co.ke from your registered email address.
Thank you for choosing HostPinnacle. This upgrade is a big step toward the faster, more secure, and more reliable hosting experience we're committed to delivering — and we appreciate your trust and support as we complete it.
Kind regards,
HostPinnacle Team
