How to Configure Email Piping in WHMCS

Email piping allows emails sent to an email address to be automatically imported into the support ticket system. This enables the clients to reply to tickets via email without the need to login to the client area first.

You first need to login to WHMCS to accomplish this task.

1. Hover on “Setup” on the menu tabs at the top, and navigate to “Support“, hover on it and another submenu will appear. Select “Support Departments“.

image showing how to add email piping in WHMCS

2. If you are accessing “Setup” for the first time since you logged in, you might have to input your admin password for security purposes.

image showing how to email piping in WHMCS

3. On the new page you are in look for “Ticket Importing using Email Forwarders“.

image showing how to add email piping in WHMCS

Please note that on the image above, I have “clients” in my path. This is because my WHMCS installation is installed on a directory called “clients”. Yours might be “members” or some other words or it could also be that your WHMCS is on the root of your main domain in the cPanel. In such a case you will not have those words(“clients”, “members”, etc) in your path.

4. Please login to cPanel to accomplish the next steps.

5. While in cPanel, go to the Email Section and select “Forwarders“.

image showing how to add email piping in WHMCS

6. Select “Add Forwarder“.

image showing how to add email piping in WHMCS

7. Input the email of your support department, just the first part before the “@” sign then select the domain that this email is created on.

image showing how to add email piping in WHMCS

8. Click on “Advanced Options“.

image showing how to add email piping in WHMCS

9. Select “Pipe to a Program“.

image showing how to add email piping in WHMCS

10. From what we have in “step 3” we are going to fill the “Pipe to a Program” field. For instance mine will be; “public_html/clients/crons/pipe.php

image showing how to add email piping in WHMCS

11. Click on the “Add Forwarder” button to save your settings.

image showing how to add email piping in WHMCS

About the Author
HostPinnacle Kenya
HostPinnacle Kenya is the best and cheapest web hosting company in Kenya with world-class web hosting packages and affordable web design offers. Apart from that we offer free life-time SSL certificate, affordable domain registration in Kenya and free whois privacy. We have an award-winning support team available 24/7/365 to help you with your queries.

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