Affecting System - Outgoing Mail System

• 30/03/2026 11:03 - 30/03/2026 13:36
• Last Updated 30/03/2026 13:35

Greetings,

We are currently experiencing an issue affecting outgoing email delivery for hosted accounts due to a temporary hitch within our email smarthost system.

As a result, emails sent from your domains may be delayed or fail to send. Incoming emails are not affected and continue to be received normally.

Our engineering team is actively investigating and working to restore full outbound email functionality as quickly as possible. Any queued messages will be processed once the issue is resolved.

We appreciate your patience and will provide further updates as they become available. If you require urgent assistance, please contact our support team.

Update: 30/03/2026 1139hrs: Our engineers have identified the underlying issue, and we are currently addressing it. There is a bit of a queue on previously sent emails that we are currently processing and should have cleared in 15 to 20 minutes. New emails will not face any delays and will flow as expected.

Update: 30/03/2026 1335hrs: Issue fully resolved.

Kind regards,

HostPinnacle Team.

Affecting System - Mail Servers

• 25/03/2026 13:58 - 25/03/2026 19:26
• Last Updated 25/03/2026 19:26

Good afternoon,

We are currently experiencing an issue affecting the email delivery service for hosted accounts due to a temporary issue within our email routing system.

Our engineering team is actively investigating and working to restore full  email functionality as quickly as possible. Any queued messages will be processed once the issue is resolved.

We appreciate your patience and will provide further updates as they become available. If you require urgent assistance, please reach out to our support team.

Update: 25/03/26 1420hrs: The issue has been identified and fix has been deployed.

Update: 25/03/26 1700hrs: The issue was fully resolved. Email flow is currently as expected. Kindly raise a support ticket should you be experiencing any issue.

Kind regards,

HostPinnacle Team.

Affecting System - Outgoing Mail System

• 17/03/2026 12:38 - 17/03/2026 14:16
• Last Updated 17/03/2026 14:16

Good afternoon,

We are currently experiencing an issue affecting outgoing email delivery for hosted accounts due to a temporary hitch within our email smarthost system.

As a result, emails sent from your domains may be delayed or fail to send. Incoming emails are not affected and continue to be received normally.

Our engineering team is actively investigating and working to restore full outbound email functionality as quickly as possible. Any queued messages will be processed once the issue is resolved.

We appreciate your patience and will provide further updates as they become available. If you require urgent assistance, please reach out to our support team.

Update: 17/03/2026 1339hrs: The underlying outage issue has been identified. A backlog of queued emails is currently being processed and is catching up. All delayed emails are expected to be delivered within the next 15–20 minutes. New outgoing emails should not experience similar delays. Our team is actively working to resolve the underlying issue.

Update: 17/03/2026 1415hrs: The underlying issue has been fully resolved and all queued emails processed. This matter is now closed but should you need further assistance, kindly raise a support ticket with our technical department.

Kind regards,

HostPinnacle Team.

Affecting Server - RS9

• 01/12/2025 14:53 - 01/12/2025 16:44
• Last Updated 01/12/2025 14:58

Hello Dear Clients,

We are aware of a DNS issue currently affecting domains on server RS9.

Our engineers are actively working to restore services on this server as a priority.

No action is required from your end at this time.

We appreciate your patience.

Kind Regards,

Tamana.

HostPinnacle Cloud lTD.

Affecting System - Propagation.

• 16/09/2025 14:47
• Last Updated 17/09/2025 08:52

Affecting Server - RS3

• 15/06/2022 08:24 - 08/10/2024 10:55
• Last Updated 15/06/2022 08:26

Greetings,

We are currently having a connection issue with server: RS3.RCNOC.COM. We are working on this issue with utmost priority. Kindly bear with us as we work on it. Apologies for the inconvenience caused.

Kind regards,

HostPinnacle Team.

Affecting Server - RS1

• 13/10/2020 21:00 - 08/10/2024 10:55
• Last Updated 13/10/2020 19:14

Greetings,

Hope this finds you well.

We are grateful for the continued patronage you have accorded us at HostPinnacle Kenya. We continually seek to improve our services to ensure that our clients receive world-class hosting experience. For this to happen, we continually monitor our servers to ensure we proactively respond to emerging issues and schedule maintenance accordingly.

This is to inform you of one such maintenance we have decided to schedule urgently for one of our servers: SERVER1.NOC254.COM, today(13/10/20) at 9:00PM EAT. The maintenance has been scheduled urgently to ensure the server doesn't fail during normal working hours. The maintenance is projected to take 1 hour and everything should be back to normal after that period.

Should you face any challenge after that period, kindly open a support ticket describing the issue and we shall look at it promptly. The link to open a ticket is this: https://www.hostpinnacle.co.ke/clients/submitticket.php

Thank you and have a good evening.

Kind regards,

HostPinnacle Support Team.